SHIPPING & RETURNS
SHIPPING COST AND DELIVERY
Shipping costs are to be paid by the user and dependent on the country of delivery. They will be specified to the customer during the confirmation of the order.
The ordered products will be delivered to the address specified by the user on the website. The possibility of worldwide delivery is given on the website.
Delivery times and prices are currently as follows and are subject to change.
Orders are processed within three working days of reception. Delivery times run from this date on. Except in case of major forces, they will be, within the limit of available stocks, send within 72h for France and 4 to 8 working days for foreign countries, depending on the destination.
Delivery times may be longer during sale season and/or promotions.
Deliveries are carried out by La Poste (Colissimo suivi) for French residents.
In case of absence, a notice of pending is kept in the recipient's mailbox. The recipient has 15 days to pick up the parcel at the post office.
At any given time the user have the possibility to track the parcel on the website of La Poste with the tracking number communicated in the email that informs the user of the order dispatch.
Free delivery in mainland France from 130 €.
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130€
RETURN AND EXCHANGE POLICY
All items of the current collection and items that are not on sale may be subject of an exchange (depending on the stock) or may be refunded. Sale items or end of season items can be a subject of refund. The request for exchange by the user must take place within fourteen working days from the date of receipt or withdrawal of the package. Returns can be done directly by returning the products within the fourteen working days deadline by post in perfect condition with the invoice included to the following address: Service Retours Samwol atelier, 42 rue de Bretagne, 75003 PARIS, FRANCE.
For foreign countries, the customer must specify to the customs authorities that it is a "return for non-compliance". Sale or discontinued item may exceptionally be subject to an exchange of size within the limits of available stocks.
The user is obligated to keep all proof and date of his return. Return costs are to be paid by the user.
If the user wishes an exchange, the new delivery charges will not be charged to the user.
Refunds will be made within 10 working days of receipt of the package.
Note: Given the exceptional arrangements taken in France, our return deadline will be extended until the end of the lockdown.
To approve and confirm your return, we ask you to contact our Customer Service when you'll be able to send it back.